NCP Reviews

Name: NCP
Address: 6th Floor Centre Tower Whitgift Centre, Croydon
Rating: 1.13

1.1 Rating 263 Reviews

3 %

of reviewers recommend NCP

1.1

Based on 263 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

About NCP:

Find conveniently located car parks throughout the UK, pre-book and guarantee airport parking throughout the UK. Massive savings online with NCP. Founded in 1931, NCP has over 75 years expertise within the parking sector and now supplies drivers with over 200,000 spaces across more than 700 car parks nationwide.

Phone:

0845 050 70 80

Location:

6th Floor Centre Tower Whitgift Centre
Croydon
CR0 1LP

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Shame On You NCP

Anonymous // 01/01/2019

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“I signed up for auto payment of drop off charge for Gatwick airport just so I didn’t forget to pay it and then receive a fine. The next time I drove to my pre paid valet parking at Gatwick North for our holiday parking I received a receipt for £7 for auto payment of the drop off charge! Trying to talk or email a human to get a refund is impossible with NCP. The valet parking isn’t operated by them & there’s obviously no sharing of booking information. THE WORST CUSTOMER SERVICE IN FACT THEIR ADVERTISED CUSTOMER SERVICE EMAIL IS NO LONGER MONITORED, THEY EMAIL BACK TELLING YOU. BEWARE NCP!”

Helpful Report

Posted 1 week ago

“Would not accept payment at machine Had backlog of people waiting for me to exhit Took forever speaking to a foreign call centre, then another call when I got to barrier Absolute joke”

Helpful Report

Posted 2 weeks ago

“NCP for Gatwick is a complete scam. Tried to pay repeatedly but their system just kept buffering and wouldn't proceed to payment. Called the number twice and they can't help over the phone but advised to wait for the PCN and appeal saying I tried everything to make payment but it was a system issue. Received PCN on 26th June, filed appeal at 20.53 and at 2.41am on the 27th June, a generic letter was sent saying that they had reviewed and it was declined the fine still stood. Legally, appeals need to go through a process and it definitely wasn't carried out in this case. Scam merchants.”

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Posted 2 weeks ago

“Avoid NCP Royal Angus if you value fairness and common sense. I received a parking charge after having to park slightly outside the lines due to another driver parking inconsiderately. This was at 10PM in a completely empty car park. Despite explaining everything and providing evidence, my appeal was rejected with zero justification. No proper explanation, no acknowledgment of context—just a flat dismissal. If you’re hoping for fairness or flexibility, I strongly suggest reconsidering where you park.”

Helpful Report

Posted 4 weeks ago

“The NCP Birmingham manager Mat is shocking! worst manager to work for.”

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Posted 1 month ago

“I parked in NCP Bournemouth. Machine was problematic and I tried several times before using phone to get help. Got no answer. A lady helped me and the machine finally” pinged “ which I was told meant payment went through. 3 weeks later I receive a fine for £100 for non payment. I checked my bank statement and seems it did t go through . I genuinely believed it had .tried to appeal but they wernt having it! They offered to extend the £60 fast payment but that’s still ridiculous for only 30 minutes parking. I believe this machine has caused others problems too. Will never use their car parks again”

Helpful Report

Posted 1 month ago

“I faced challenges when trying to recover my funds, which made me question the platform’s authenticity’s—especially as they kept demanding additional payments. Thankfully, I came across positive reviews about Benito Gabriel , which helped me successfully recover my money. If you’ve been a victim, don’t hesitate to reach out to them. 𝐄𝐦𝐚𝐢𝐥 —𝐁𝐞𝐧𝐢𝐭𝐨𝐠𝐚𝐛𝐫𝐢𝐞𝐥𝟒𝟒𝟗@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩 —- +𝟏 (𝟓𝟎𝟓) 𝟒𝟎𝟐-𝟎𝟕𝟏𝟒”

Helpful Report

Posted 5 months ago

“PCN at Gatwick airport If you get a PCN from these guys, be sure you Google "Gatwick airport PCN" first, as there is a foolproof way of cancelling your fine - which I discovered after I was honest about it and tried to appeal under some common sense (that was an error!) Stopped to pick up a family member inside an NCP car park at Gatwick Airport, no cars around me, no pedestrians around me. Passenger got in my car, I paid for my parking ticket and left. Two weeks later they fine me £100 for daring to stop the car at all. Apparently passengers are meant to hurl themselves into the vehicle and any stopping of your car is "against the terms and conditions of the car park" because you are "stopping traffic flow". Lord knows how they sleep at night. Oh yeah, they sleep on a bed of your ill gotten money. Disgraceful company. Horrendous customer service.”

Helpful Report

Posted 6 months ago

“They are extremely nosy!!!!!! My life history is NOT important!!!!!!!”

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Posted 6 months ago

“Inadvertently entered incorrect reg letter when paying for LGW drop off. Received fine which I contested, fine cancelled along with pleasant e apologising for bother.”

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Posted 6 months ago

“Terrible experience. Machine did not take cash so had to use my bank card. Payment showed as pending twice but for some reason did not go through (there were sufficient funds). Then got hit with PCN notice so I appealed. Just received another letter saying they haven’t heard from me and the charge has now gone up to £100. Just emailed them again with proof of my appeal but I don’t hold any hope. Very poor customer service and completely unsatisfactory and unprofessional. Stay clear!”

Helpful Report

Posted 7 months ago

“This was really shame I am delivery driver I got a ticket to park my car for less then 2 minutes I appeal they decline I call them they said pay this now then email we will check it and will refund I paid over the phone then when I email they said you already paid they are dineying this now which is shame”

Helpful Report

Posted 8 months ago

“Shame on NPC! Nothing than a company based on making money! They took over the parking area where I live and decided to create rules over the night. You can’t park if you don’t have a permit, and for visitors you need a visitor parking permit, but here is the trick, when you ask them to issue you one, the answer is “we are not allowed to” . So, to have visitors over my house they need a visitor permit that I can’t get anywhere, the fine for not having a parking permit is £100. Parking bays are not wide enough, maybe just for a Smart car. To park correctly within the bay, means to not be able to get out of your car because you will damage the car next to it open the door. If you don’t park correctly within the bay, is another £100 Got 3 tickets of £100 each for “not having my parking permit displayed” needless to say that not just that I DO HAVE IT displayed, but it is so visible in the photo they took when they issued the tickets, that I can even read what it says on my permit, outrageous and disgusting. When I tried to appeal and showed proof, they emailed back saying that is nothing I can do and I need to pay because my permit is not displayed. It just feels like their answers are on autofill, no one is thinking . Also on the ticket it says “if you don’t pay we know you full name and address and we will come and recover from you”. What is this? A parking company or gangster that you owe money to? All they are doing is to make money and find reasons to take the money from honest people! I am absolutely fuming and don’t know how to fix the tickets problem since no one cares.”

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Posted 8 months ago

“Shame on you NCP Got my car broke Into and my belongings taken Staff was not helpful saying that I have to contact the police !!! Please don’t park your car in these car parks”

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Posted 8 months ago

“Utterly dreadful from end to end. Total. And this car park is a premier site in London. Dealing with obviously call center in India beyond appealing. Never again I would have been better off street parking and paying the fine!”

Helpful Report

Posted 9 months ago

“I am writing to bring to your attention some serious issues I encountered while using your NCP Scarborough Balmoral service, both in May and again today. During my visit in May, I experienced significant difficulties when trying to exit the car park. The app was unresponsive, causing a frustrating delay about 15 mins before I could leave. While that experience was already concerning, I decided to give your service another try today, expecting that such issues would have been resolved. Unfortunately, today's experience was even more disappointing. Upon entering the car park, the app failed to open the barrier as expected. A staff member advised me to take a ticket instead, which I did. However, I later discovered that the app had already charged me for parking, and I was also required to pay using the ticket when exiting. Despite explaining the situation to the staff at the machine, it took 30 minutes to resolve the issue, during which time I was subjected to verbal abuse from other drivers behind me. I find it difficult to understand how a company of your stature could allow such poor service at one of your locations. Not only have I been charged twice for the same parking session, but I also experienced severe emotional distress due to the aggressive behavior of other drivers, which I believe was exacerbated by the fact that I am not a local and of Chinese descent. This incident left me feeling deeply hurt and discriminated against. I kindly request that you take immediate steps to improve the service at this location to prevent such incidents from happening in the future. Additionally, I ask that you refund the double payment I was forced to make today. I trust that you will address these concerns promptly. If these issues are not resolved, neither I nor my friends will consider using your services again. Thank you for your attention to this matter.”

Helpful Report

Posted 11 months ago

“I want to express my concerns about this company, which I believe promotes Zionist ideologies and exhibits racist behavior. There are claims that they unfairly fire Muslim employees who are not comfortable with tasks they haven't been trained for. The managers at the Birmingham City Centre and BHX Airport locations are reportedly biased and discriminatory, showing a lack of respect, particularly towards Muslim taxi drivers. This company's practices seem to reflect outdated attitudes and discriminatory behavior. It appears that the company’s ownership, based in Japan, and HR operations, based in the Philippines, have contributed to an environment of racial superiority. I wanted to share this perspective to inform others who might assume the company is reputable.”

Helpful Report

Posted 11 months ago

“Tried 22 times to register car number no good Wiped ap of phone use other easy parking”

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Posted 11 months ago

“Went over by 1 minute and got charged £17.80!! Will not use these carparks again... ever!! Disgusting to charge such a high price for 3 hrs 1 minute 😡😡”

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Posted 11 months ago

“Parked in NCP Exeter. My coins went straight through the machine so I downloaded the app which took an inordinately long time. The app would not sync with my bank details. I left after 20 minutes of frustration generated by NCP & i had not even managed to leave the carpark. I then received a £100 fine. I challenged it as I felt I'd been held to ransom. The fine was reduced to an admin fee of £20 but it was clear that my explanation had not been read. Im furious. I wonder how many people are being ripped off like this. This is criminal. I will not be using NCP again & will copy this review to every feedback site available.”

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Posted 1 year ago

NCP is rated 1.1 based on 263 reviews