NCP Reviews

Name: NCP
Address: 6th Floor Centre Tower Whitgift Centre, Croydon
Rating: 1.14

1.1 Rating 268 Reviews

3 %

of reviewers recommend NCP

1.1

Based on 268 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

About NCP:

Find conveniently located car parks throughout the UK, pre-book and guarantee airport parking throughout the UK. Massive savings online with NCP. Founded in 1931, NCP has over 75 years expertise within the parking sector and now supplies drivers with over 200,000 spaces across more than 700 car parks nationwide.

Phone:

0845 050 70 80

Location:

6th Floor Centre Tower Whitgift Centre
Croydon
CR0 1LP

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Shame On You NCP

Anonymous // 01/01/2019

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“I am writing to bring to your attention some serious issues I encountered while using your NCP Scarborough Balmoral service, both in May and again today. During my visit in May, I experienced significant difficulties when trying to exit the car park. The app was unresponsive, causing a frustrating delay about 15 mins before I could leave. While that experience was already concerning, I decided to give your service another try today, expecting that such issues would have been resolved. Unfortunately, today's experience was even more disappointing. Upon entering the car park, the app failed to open the barrier as expected. A staff member advised me to take a ticket instead, which I did. However, I later discovered that the app had already charged me for parking, and I was also required to pay using the ticket when exiting. Despite explaining the situation to the staff at the machine, it took 30 minutes to resolve the issue, during which time I was subjected to verbal abuse from other drivers behind me. I find it difficult to understand how a company of your stature could allow such poor service at one of your locations. Not only have I been charged twice for the same parking session, but I also experienced severe emotional distress due to the aggressive behavior of other drivers, which I believe was exacerbated by the fact that I am not a local and of Chinese descent. This incident left me feeling deeply hurt and discriminated against. I kindly request that you take immediate steps to improve the service at this location to prevent such incidents from happening in the future. Additionally, I ask that you refund the double payment I was forced to make today. I trust that you will address these concerns promptly. If these issues are not resolved, neither I nor my friends will consider using your services again. Thank you for your attention to this matter.”

Helpful Report

Posted 1 year ago

“I want to express my concerns about this company, which I believe promotes Zionist ideologies and exhibits racist behavior. There are claims that they unfairly fire Muslim employees who are not comfortable with tasks they haven't been trained for. The managers at the Birmingham City Centre and BHX Airport locations are reportedly biased and discriminatory, showing a lack of respect, particularly towards Muslim taxi drivers. This company's practices seem to reflect outdated attitudes and discriminatory behavior. It appears that the company’s ownership, based in Japan, and HR operations, based in the Philippines, have contributed to an environment of racial superiority. I wanted to share this perspective to inform others who might assume the company is reputable.”

Helpful Report

Posted 1 year ago

“Tried 22 times to register car number no good Wiped ap of phone use other easy parking”

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Posted 1 year ago

“Went over by 1 minute and got charged £17.80!! Will not use these carparks again... ever!! Disgusting to charge such a high price for 3 hrs 1 minute 😡😡”

Helpful Report

Posted 1 year ago

“Parked in NCP Exeter. My coins went straight through the machine so I downloaded the app which took an inordinately long time. The app would not sync with my bank details. I left after 20 minutes of frustration generated by NCP & i had not even managed to leave the carpark. I then received a £100 fine. I challenged it as I felt I'd been held to ransom. The fine was reduced to an admin fee of £20 but it was clear that my explanation had not been read. Im furious. I wonder how many people are being ripped off like this. This is criminal. I will not be using NCP again & will copy this review to every feedback site available.”

Helpful Report

Posted 1 year ago

“Gatwick airport. Did a pick up 2nd May. Went on their system to pay. Car registration number not recognised. Tried this for 2 days and same message. I stupidly thought system not working. Then got parking notice for payment. JUST BE AWARE INFORMATION OF YOUR CAR REGISTRATION DETAILS DELETE AFTER 24 HOURS AND YOU MUST REGISTER ONLINE WITH NCP”

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Posted 1 year ago

“Absolute shocker of a company”

Helpful Report

Posted 1 year ago

“I used an NCP car park twice successfully. The third time, 3 different machines all refused both cash and card payments. Other customers tried, too - and had the same issue. In the end we all gave up. Two weeks later I get issued a fine. So, I'm fined for being unable to pay when their machines were broken, even though I'm a previously paying customer. Their customer service is terrible. I entered an appeal process and they shut down all channels of direct communication. When my appeal was unsuccessful (despite my providing evidence), they immediately handed my fine to a very threatening debt collection agency and the fine had doubled - with no explanation. So, I was punished for daring to appeal my fine. Their parking meters are very unreliable, as is their mobile app. I would advice anyone reading this to avoid parking in an NCP car park if the machines show any signs of not behaving properly. Don't bother appealing a fine and don't waste your time with their customer service. I'll personally be avoiding in the future.”

Helpful Report

Posted 1 year ago

“We used Manchester Central car park. We arrived there completely unaware that it was un-ticketed. We downloaded the app, followed the instructions. We got a PCN from them a few weeks after we got back. There was a picture of the car reg entering and leaving the car park. Why did they not use that to time our stay, and charge the card we registered in the app, rather than sending the fine. Unclear signage, unclear app instructions.”

Helpful Report

Posted 1 year ago

“Money grabbing, age discriminating morons. App didn't work, bad instructions on what to do! 70 quid down and so angry!”

Helpful Report

Posted 1 year ago

“On 31/1/24 I signed up with the Greater Anglia - NCP station parking portal ready for a trip to London on 9/2/24 giving them my car and credit card details and received an email acknowledgement. I used the car park at Manningtree station on 9/2/24 expecting to receive a 12 pound bill through my credit card. On 8/5/24 I received a letter in the post demanding a 100 pound Penalty Charge Notice. The letter was dated 19/4/24, so the 14 days reduced charge period was already exceeded before I received it???? I went online to the portal and there were no outstanding charges showing, so the automatic payment system didn't work. I appealed using their system and they reduced the PCN to 20 pounds, but I still feel aggreaved that they have never billed me or issued a reminder, just straight to PCN. If they can acknowledge me automatically by email, why couldn't they send a reminder? Clearly their system has failed.... why should I have to pay for their incompetence.... I have leant my lesson, I shall avoid NCP car parks in future... their loss.”

Helpful Report

Posted 1 year ago

“your app is rubbish and it does not work sort it OUT FFS.”

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Posted 1 year ago

“Car broken into in the secure car park. London Bloomsbury park !!! Ncp were no help at all after the horrific incident. Shame on you NCP , you should not be able to trade. At least warn everyone to leave nothing in the cars. Cars had notes on saying nothing in car . How do you sleep at night ????? It will take a long time to recover from this nightmare.”

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Posted 1 year ago

“Utterly awful app.”

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Posted 1 year ago

“1/2 hr. Still not working. Exactly same as last time, when I gave up. Since in no hurry have waited for parking attendant”

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Posted 1 year ago

“Used the car park but payment App didn’t work and online wouldn’t accept payment. Drove home & tried again, same result. Family routine kicked in and payment was forgotten. Fine notice arrived 3 months later. 3 months!! NCP ignored explanation. 2 acquaintances advised they had same issue, appealed, appeal not upheld & fine went up to £120. NCP are @@##!! So I won’t be using them again.”

Helpful Report

Posted 1 year ago

“I used Autopay in the NCP App which had my correct payment details. I was shocked to receive a fine because the autopsy system itself was not working which I was not aware of. Perhaps if NCP put the same effort into notifying customers about their problems rather than fining them it would not be an issue. Following an appeal, the fee was reduced to £20. But this was all so unnecessary. Suggest NCP go back to the previous barrier system and take payment at a machine or the barrier. It was so much easier than this.”

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Posted 1 year ago

“Its a shame you cant leave a zero star review! Whilst parked at Birmingham Airport Car Park 4 my front grill and Camera were stolen off my car, car was parked under a light and a CCTV camera nearby. After complaining 4 times I eventually get a reply 'Car Parked at Owners Risk', well Sherlock we all know that but to say CCTV was checked I do not believe something must have been seen and to also state the car park is well controlled is a Joke. I strongly recommend you avoid parking here or any other NCP to be honest, now £878.99 out of pocket! Thank NCP.”

Helpful Report

Posted 1 year ago

“Shrewsbury, machine spat out ticket into pool of water. It's emerged the machine didn't even take any money, so I have received a "fine" of £100.”

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Posted 1 year ago

“NCP is terrible - avoid like the plague. First time driving in UK (holidaying from Australia) and I was fined GBP100 for accidently entering their carpark and leaving 12 minutes later as soon as I realised my hotel's carpark was the next one down the road. Thanks for the memories scumbags.”

Helpful Report

Posted 1 year ago

NCP is rated 1.1 based on 268 reviews