NCP Reviews

Name: NCP
Address: 6th Floor Centre Tower Whitgift Centre, Croydon
Rating: 1.13

1.1 Rating 263 Reviews

3 %

of reviewers recommend NCP

1.1

Based on 263 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

About NCP:

Find conveniently located car parks throughout the UK, pre-book and guarantee airport parking throughout the UK. Massive savings online with NCP. Founded in 1931, NCP has over 75 years expertise within the parking sector and now supplies drivers with over 200,000 spaces across more than 700 car parks nationwide.

Phone:

0845 050 70 80

Location:

6th Floor Centre Tower Whitgift Centre
Croydon
CR0 1LP

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Shame On You NCP

Anonymous // 01/01/2019

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“Gatwick airport. Did a pick up 2nd May. Went on their system to pay. Car registration number not recognised. Tried this for 2 days and same message. I stupidly thought system not working. Then got parking notice for payment. JUST BE AWARE INFORMATION OF YOUR CAR REGISTRATION DETAILS DELETE AFTER 24 HOURS AND YOU MUST REGISTER ONLINE WITH NCP”

Helpful Report

Posted 1 year ago

“Absolute shocker of a company”

Helpful Report

Posted 1 year ago

“I used an NCP car park twice successfully. The third time, 3 different machines all refused both cash and card payments. Other customers tried, too - and had the same issue. In the end we all gave up. Two weeks later I get issued a fine. So, I'm fined for being unable to pay when their machines were broken, even though I'm a previously paying customer. Their customer service is terrible. I entered an appeal process and they shut down all channels of direct communication. When my appeal was unsuccessful (despite my providing evidence), they immediately handed my fine to a very threatening debt collection agency and the fine had doubled - with no explanation. So, I was punished for daring to appeal my fine. Their parking meters are very unreliable, as is their mobile app. I would advice anyone reading this to avoid parking in an NCP car park if the machines show any signs of not behaving properly. Don't bother appealing a fine and don't waste your time with their customer service. I'll personally be avoiding in the future.”

Helpful Report

Posted 1 year ago

“We used Manchester Central car park. We arrived there completely unaware that it was un-ticketed. We downloaded the app, followed the instructions. We got a PCN from them a few weeks after we got back. There was a picture of the car reg entering and leaving the car park. Why did they not use that to time our stay, and charge the card we registered in the app, rather than sending the fine. Unclear signage, unclear app instructions.”

Helpful Report

Posted 1 year ago

“Money grabbing, age discriminating morons. App didn't work, bad instructions on what to do! 70 quid down and so angry!”

Helpful Report

Posted 1 year ago

“On 31/1/24 I signed up with the Greater Anglia - NCP station parking portal ready for a trip to London on 9/2/24 giving them my car and credit card details and received an email acknowledgement. I used the car park at Manningtree station on 9/2/24 expecting to receive a 12 pound bill through my credit card. On 8/5/24 I received a letter in the post demanding a 100 pound Penalty Charge Notice. The letter was dated 19/4/24, so the 14 days reduced charge period was already exceeded before I received it???? I went online to the portal and there were no outstanding charges showing, so the automatic payment system didn't work. I appealed using their system and they reduced the PCN to 20 pounds, but I still feel aggreaved that they have never billed me or issued a reminder, just straight to PCN. If they can acknowledge me automatically by email, why couldn't they send a reminder? Clearly their system has failed.... why should I have to pay for their incompetence.... I have leant my lesson, I shall avoid NCP car parks in future... their loss.”

Helpful Report

Posted 1 year ago

“your app is rubbish and it does not work sort it OUT FFS.”

Helpful Report

Posted 1 year ago

“Car broken into in the secure car park. London Bloomsbury park !!! Ncp were no help at all after the horrific incident. Shame on you NCP , you should not be able to trade. At least warn everyone to leave nothing in the cars. Cars had notes on saying nothing in car . How do you sleep at night ????? It will take a long time to recover from this nightmare.”

Helpful Report

Posted 1 year ago

“Utterly awful app.”

Helpful Report

Posted 1 year ago

“1/2 hr. Still not working. Exactly same as last time, when I gave up. Since in no hurry have waited for parking attendant”

Helpful Report

Posted 1 year ago

“Used the car park but payment App didn’t work and online wouldn’t accept payment. Drove home & tried again, same result. Family routine kicked in and payment was forgotten. Fine notice arrived 3 months later. 3 months!! NCP ignored explanation. 2 acquaintances advised they had same issue, appealed, appeal not upheld & fine went up to £120. NCP are @@##!! So I won’t be using them again.”

Helpful Report

Posted 1 year ago

“I used Autopay in the NCP App which had my correct payment details. I was shocked to receive a fine because the autopsy system itself was not working which I was not aware of. Perhaps if NCP put the same effort into notifying customers about their problems rather than fining them it would not be an issue. Following an appeal, the fee was reduced to £20. But this was all so unnecessary. Suggest NCP go back to the previous barrier system and take payment at a machine or the barrier. It was so much easier than this.”

Helpful Report

Posted 1 year ago

“Its a shame you cant leave a zero star review! Whilst parked at Birmingham Airport Car Park 4 my front grill and Camera were stolen off my car, car was parked under a light and a CCTV camera nearby. After complaining 4 times I eventually get a reply 'Car Parked at Owners Risk', well Sherlock we all know that but to say CCTV was checked I do not believe something must have been seen and to also state the car park is well controlled is a Joke. I strongly recommend you avoid parking here or any other NCP to be honest, now £878.99 out of pocket! Thank NCP.”

Helpful Report

Posted 1 year ago

“Shrewsbury, machine spat out ticket into pool of water. It's emerged the machine didn't even take any money, so I have received a "fine" of £100.”

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Posted 1 year ago

“NCP is terrible - avoid like the plague. First time driving in UK (holidaying from Australia) and I was fined GBP100 for accidently entering their carpark and leaving 12 minutes later as soon as I realised my hotel's carpark was the next one down the road. Thanks for the memories scumbags.”

Helpful Report

Posted 1 year ago

“Total nightmare. Trying to contact. Had to park at a station cause i ran out of petrol in an unfamiliar town. I have been trying to chat, find a phone number etc. So frustrating. No machine at the station. These companies are totally immoral and just want money.”

Helpful Report

Posted 1 year ago

“Takes an age to download and set up the app, which is by far the most complicated of all parking apps, only to wait another age for it to attempt to verify your card. You must either choose to wither and die there, or pay the extortionate extra amount for paying by card. Avoid at all costs”

Helpful Report

Posted 1 year ago

“Every time the chat function is busy someone eventually replies hours later to which they just tell you to call the number... Which funnily always starts at number 36 in the queue... 40 minutes later only down to number 18. How can it be that busy every single time you call. Considering what you charge for parking your customer service is shockingly bad. You should have a pay now function on your website why do I have to call to carry out this task.”

Helpful Report

Posted 1 year ago

“App is useless. Logged in with correct details and got into endless loop being asked to log in again. Tried to reset to new password but got the same situation. This company seems to despise its customers.”

Helpful Report

Posted 1 year ago

“Do not use their pay later function. You need to use a computer to achieve it - so if you can’t get to a computer within 24 hours, you’re fined. They are doing this to increase the amount they can charge by using fines as additional parking payment.”

Helpful Report

Posted 1 year ago

NCP is rated 1.1 based on 263 reviews