Another awful experience with this overpriced, ramshackle company. Parked in Brighton last night with a discount code on the NCP app. The ticket machine wouldn’t read the bar code on my phone. Queue of cars behind me so I had to take a ticket. No human being present at the car park (which looks pretty much derelict now -what do they spend the money on?). On exiting, the intercom ‘help’ button didn’t work but there was a phone number ‘I’m out on site please call this number’. I phone it - the guy was in Lewes. His only answer was ‘you have to pay the ticket - the discount is only if you use the app’. I got cut off and when I phoned back later he didn’t pick up. So I had no choice but to pay £25 and there was no receipt so I can’t even take it up with NCP as I have no evidence - this is a criminal company who don’t give a f*** about their customers.