I would have just taken a ticket and paid it had been an option at King Street carpark Glasgow but that would have been far to easy and convenient. Instead there were a few poorly lit sign in tiny letters spaced out over a massive car park. I got out of my car and stood in the dark and rain peering at the sign. I put in the phone number to pay but was then in a realllllly slow call. If you've ever stood for 10 mins in the rain trying to type out numbers and getting cut off or mistyping a number and getting cut off you'll understand why I gave up and decided I'd use the pay later option. I promptly forgot all about it which of course is what NCP are banking on. They eventually sent me out a letter which I lost. Ok that was my fault. I admit it. I looked up the website and that's not an option on there help page. I looked for a number to call. Nothing.on.the website. I did a Google, found a number which was wrong but there was a message with the correct number. I shouldn't have bothered no one answered the call. A half hour in and no further forward. I'd heard mention of a Chat facility. I'm an IT consultant so how hard could that be to find. Almost impossible, hidden under an obscure symbol. I filled in my REG number and was asked for my address and email (why)......asked what I wanted, explained myself, transfered to a human, asked.again for my address and my REG, explained again I wanted to make a payment and needed there number on there letter despite giving the REG number which really is the only number anyone needs. They refused to take payment.....they gave me the PCN number and I had to go through a Web link. The Web link refused the PCN number outright. The went back to the automated phone payment method. For.that you need.to type in the unnecessary PCN number, which you can't copy and paste and after 3 tries and almost an hour after I started finally made the payment. Needless to say I'll never use NCP again. They don't care a dime about there customers. It's just extract as much out of the suckers for as little as possible spend. The only people I pity more than the motorist is.any mug that would work for them. You only got 1 star as no stars wasn't an option.