The issue with double charge occured 6th of Dec 2022.
Customer service took their sweet time to resolve an issue (over 2 months!!!) They tried to scam me and confirmed the refund on 27th of Jan, no money was refund. Had to write another mail (think 10th) to chase them. So they actually refunded me on 10th of Feb. AVOID IT! Customer service is beyond low quality too.