I use the gym at Worcester cathedral which offers the NCP Parking for free to it customers. I haven’t used the gym for long time now and when I went to the gym today the 10th of may 2023, the barrier wasn’t there and being in auto pilot mode, I drove in without getting a ticket and I didn’t see the sign about ticketing. After the gym I discovered I didn’t get the ticket and reported the issue to the gym attendant on duty. The gym attendant gave me a code to give to the customer service when I call the payment machine. On getting to the payment machine, I met a car park attendant lady whom I narrated the issue to and all of a sudden she told me I must pay the fees for not picking a ticket because there is no proof of me going to the gym. I told her I have a code which has been given to me by the gym attendant and if she wants to confirm further I can ask the gym attendant to confirm himself, she started using the F word at me and calling me a d**k head she also started calling me a F**king liar, I warned her not to use those words on me cause if I use such words in return to her she wouldn’t like it. I tried respecting her as a lady but she doesn’t seem to care and she kept on using such languages. I called the customer service on the machine and she wouldn’t even let me speak to them and they hung up. I had to redial the number again and a gentleman attended to me and resolved the issue. This attitude by this car park attendant lady appears to be very rude and a form of bullying as she came to my face in my car shouting on me without even trying to understand the difficulty. I am not happy with the way I was treated in any way.