I am so pleased I didn't read the reviews on here before I pre-booked a space at Garrard Street Reading recently as I certainly wouldn't have booked. I did have a problem when entering the car park as the machine didn't recognise the QR code so I took a ticket, parked up and phoned the customer service. I was advised to press the 'L' button at the barrier on exiting and the barrier would be lifted once I had spoken to an advisor. I did this and everything was fine. I would use the pre booking service again.
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