Unfortunately, I am in agreement with the number of customers who have been deceived and disappointed by Prestigia. They sometimes offer lower hotel rates than other more reputable sites but don't deliver. Me and my family booked 3 rooms for 2 nights in our trip to the United Arab Emirates and the day before our arrival at the hotel notified us that 2 of the rooms were not booked. We attempted to contact Prestigia by telephone but only received promises of return calls that were not made. We ended up having to book the 2 additional rooms at the Fairmont Fujairah Resort at a significantly higher cost than we booked and arranged with Prestigia. Prestigia refused to honour its booking with us and when we spoke to the manager at the Fairmont Fujairah, we were advised that Prestigia simply booked one room and not 3. As many reviewers have indicated, they use third party agents or individuals that are only concerned in making commission if they can arrange for a hotel room at the price booked. If they can't, they will let you know (not even in a timely fashion) that they could not book your hotel room. STAY AWAY FROM THIS SITE!!!! I will be submitting a review to Google as well criticizing them for including such a disreputable company on their travel sites.