during my past experience for the past 35 years with different hotels booking agencies, i have never met with such a bad level and cheating perfomance especially fron your staff member called ACHRAF JABRAN who continuously lies to me with regard to cancellation of my booking in Bellagio hotel (2 rooms from 01-05 Nov 2023) due to alleged technical issues after he confirmed the booking and received the foll payment on 24 Sep. 2023 QUOTE We are sorry to inform you that due to a technical error, your booking was declined. To that end, please find below an alternative hotel similar category in the same area: - Hotel's name: The Westin Lake Las Vegas Resort & Spa - Address: 101 Montelago Boulevard - 89011, Henderson - Distance from original: 24.5 miles UNQUOTE And the i received the funds on 09 Nov 2023 after 45 dayd after the payment and after i informed my bank abt this fraud payment