We booked a seven day vacation to Xcaret, mexico through prestigia in November 2022 for our current trip in November 2023. We booked our stay for two adults and our two 14 year old daughters in an Oceanview suite. We provided prestigia with all of our information, including names, and dates of birth, and passport information for everybody traveling. the cost was over $6000. When we arrived at the hotel, they told us prestigia booked our stay for two adults and two infants. When we explained that we have two teens, they said the additional price would be $8500 for the two girls and they did not have two queen beds available and could only provide us with an ocean view room with a king bed, and a very small pull out, sofa bed. The hotel told us that this was prestigia’s error and not theirs and there was nothing they could.they recommended that we contact prestigia which we did through email. we were told they would not help us with our reservation issues. Do not use prestigia for travel.! Can you imagine showing up for your vacation and being told you have to pay an additional $8500. Our only choice was to pay the amount or leave the resort..