I bought a pair of pyjamas for my daughter from primark Fort Kinnaird, Edinburgh. Once home I found that as damaged. I didn't want to give that to my daughter so I went back and got it changed for another. When I gifted that to my daughter, I realised that it was too big and I went back to them asking for a small size, but I didn't have my receipt. I tried to convince them the situation but they did not help me. They might say it's company policy, but what is customer service???? I also work in retail industry. And it's nearly 8 miles I travelled to get it changed. I will NOT be shopping at primark anymore..