Grandchild received sleepsuit from a very old lady; it was much too small so returned it without receipt and refused exchange for bigger size, despite it being no skin off Primark's nose as all I wanted was a bigger size, not a refund. I got told without a receipt, nothing doing! I could hardly ask an old woman to hunt for a receipt she probably has thrown away. If everything going Primark's way, fine but not good to deal with when it suits. I can see the point not giving a refund without a receipt but an item with tags on and clearly in new condition, what is their problem? My family will not be shopping at Primark again and better off with Asda, Tesco etc.