I’d shopped at Primark Westgate Oxford and went to Pret for lunch. I realised on leaving that I’d left a Sweaty Betty bag of shopping somewhere in Primark. The security officer at the door was Faycal Lemones and on telling him the issue took me up to customer services and found my lost bag of Xmas shopping. He was brilliant. Very reassuring and helpful, even said that he’d check the security cameras if we couldn’t find it. Great customer service 🌟
