I sent this email to ProCook and was totally surprised by the response I received. In 2015 I purchased a set of Procook pans for £299 on the basis they would last 25 years. Since then, I have had two replacement non stick frying pans as the coating on both had started to peel. Now, my second replacement is peeling. Both appear to last just two years before they start peeling. Because the design has changed, my pans no longer match. I have done exactly as suggested to look after my pans but this is so disappointing. I've again attached pics of the 9inch frying pan and look forward to your response. They then after me to complete these questions: Photos of the product (base and inside of the pans) How is the item washed and dried? If you have washed your item in the dishwasher which wash cycle and detergent do you use? How do you store your item? What type of kitchen utensils do you use? What type of hob do you have? Which heat setting do you cook on generally? What type of cooking oil do you normally use? This is the reply I received after anwering all their questions. My response: 5. Dishwasher. Ariel sachets. Crockery setting 6. Storage: It is stored on an open wire shelf by itself 7. Utensils: Wooden and plastic it utentsils, spatulars and whisk. 8. Heat setting. Induction heat. Medium heat. High heat to seal meat and brown; mostly medium and simmer heat. 9.Olive oil, extra virgin oil, vegetable oil, unsalted butter What they replied has obvioulsy been copied and pasted as like everyone else who has had issues with the coating, the company has accepted no responsibility. As far as I am concerned, the non stick frying pans are not fit for purpose. I shall take this further. Good Evening, I have reviewed this with the information and photos provided and can confirm this damage has been caused by utensil damage due to movement in the pan. The scratches on the inside of the pans are caused by a vigorous motion chipping at the coating. I can also see the pan has been overheated. When cookware is exposed to a high heat over a period of time it can cause the Steel Base to tarnish turning it a bronze colour and the Non Stick coating to thin which will cause food to stick, which you confirmed you are experiencing in your email. This is not a manufacturing defect. In accordance with our Care Instructions we do advise to use moderate to low heat. Excessive heat will spoil the appearance of the pans by causing discolouration to the surface. Please use the below link to view our care instructions. https://www.procook.co.uk/page/product-care Induction hobs have a much higher heat output than the average electric or gas hob. This combined with the effective heat distributing properties of our cookware, means that the pans only need to be used on a moderate to low heat which is reflected in our care instructions. A high heat setting as you mentioned you have used, would be too high and results in discolouration on the base of the pan and also the non stick coating being affected which you have experienced with your frying pan. We advise a moderate to low heat is used to warm your cookware through thoroughly and once at temperature, you can adjust it according to your cooking requirements. This will also ensure the care instructions are followed and validate your guarantee I can confirm we will be unable to replace the frying pan under your Guarantee. This is not a manufacturing defect and will not affect the performance of your Cookware. Kind regards, Lou Customer Service Advisor You can't make it up! I've had cheap frying pans that I use on my charcoal bbq, that have lasted better than these. Beware of purchasing any non stick Pro Cook products.