Worst customer service ever, Bought a stock pot with other cooking ware online and found that the handle is too hot on the stock pot. Drove to Cheshire oaks to return the pot. The manager told me they just sell stuff and have no customer service and asked me contact online customer service. Refuse to show me the terms and conditions. The online customer service asked me various questions and how I used the pot. I told them I only used it once and observed the instructions. But I was told that any used item (even once) cannot be refunded or exchanged. Disappointed and would not deal with them again!