In February, I ordered a top and had to exchange it for a smaller size. The Customer Service rep stated that he placed a new order for the smaller size and I received a confirmation email, then I received an email that they credited me back for both of the items in the order (which I was only returning the one). So I called and told them I was only returning one of the items. They said because I was so honest, they gave me a $10.00 credit on my account and reordered the top in the smaller size, which I found odd because I thought the first person I spoke to had placed the replacement order. After 30 days pasted and I did not receive the replacement top I called back a third time and was told that my order for some reason did not ship out, so they escalated it up. Another 30 days pasted, and I called for the fourth time today to be informed that they cancelled the order altogether 30 days ago and now they do not have any left. The customer service from the very beginning was very poor at best, it's like they are unhappy in their jobs. It was a very bad experience all the way around and I will never order from them again.