What a nightmare and what terrible help from the RAC. Last Friday when the temperatures were 39 degrees our Caddy Van broke down. We rang the RAC immediately and was told that there was an extra charge as we were out of the area our membership covered. I said I didn't care I would pay whatever charge was applicable. Someone rang back and waffled on about what the trouble could be and to get to a mechanic DUH! The van re started so we felt it would be good if we could get somewhere more congenial to park bearing in mind the heat of the day. Wrong decision as the van stopped again. We were stuck on the Brand Hyway with trucks and cars passing at horrifying speed almost hitting us twice. A few samaritans stopped to help and we managed to get the van further off the road. I continued to ring RAC as the hours passed, they then eventually said a tow truck would be out. This was at 4 pm by now at least the heat was dissipating. At about 6.45pm a RAC van turns up checks the van and says he had no idea we needed a tow truck as apparently a white Caddy Van that had also broken down up the road from had been transported away. Made us wonder if there had been some miscommunication, he said he would try to arrange a tow truck. TRY!!!!! at just before 7pm we had a phone call from Daynite Towing and the lady called Karen was the first person to enquire as to our welfare. I am 74 years old and my female companion also elderly and she was aghast at how we had been looked after. She sent a truck out to us straight away but it took just under an hour and a half to reach us as it had to come from Geraldton. The driver Fraser was wonderful he got the van onto the truck with our two dogs that were in crates inside the van and us safely in the cabin of the truck. We left Perth for Geraldton from Upper Swan at 11am in the morning and arrived at Greenough camping site at 11pm at night. Being stuck on the side of the Brand Hyway when it is first hot, then dark is not an experience I would ever want to go through again. Our van is still in Geraldton and I have arranged for Daynite Towing to bring it back to Perth to our mechanic. As well as the incompetent service from the RAC what disappointed me the most was the lack of concern for two elderly ladies stuck in the middle of nowhere in a very unsafe situation.