Not even worthy of one star Informed by a male member of staff, I was not covered for recovery service despite having paid for the top package with the RAC. Call handler said no one would come out unless I paid more money to them . I explained I had 2 young children on board he was rude and didn't care at all. We rang back again and was then told by another lady that they would be out within 3 to 4 hours ........ waited around with 2 young children for nearly four hours I rang RAC and was told if would be another 45 minutes so we were looking at a 5 hour wait. ended up calling a cab and having to abandon the vehicle. my advice is AVOID !!