RAC - recovery and breakdown company. Where to start with such poor service provided to my father! My father broke down at approximately 16:00 yesterday afternoon. He reported the incident immediately to RAC in order to request recovery. Initially my father was informed that RAC will attend within 3/4 hours. Whilst waiting for recovery he also received a confirmation text to state that the report had been raised and RAC were due to attend soon. After waiting 4 hours for RAC to arrive, my father followed up with RAC over the phone at around 20:00pm to be informed that the initial report for recovery wasn’t processed due to an error made their end. Subsequently my father submitted a second report with RAC and he was then informed that recovery would be out to him within the next 2 hours. However after waiting for a further 2 hours, my father contacted RAC to notify them there had still been no sign of recovery arriving and request an update, at which point RAC confirmed the error had occurred once again and the report for recovery didn’t go through at 22:05pm. RAC made it clear this was yet another error their end and went on to raise a THIRD report of the incident and promised that recovery would arrive 00:05... My father finally had recovery with him at approximately 00:49 and later arrived home at 03:00 in the morning. My father waited a total of 9+ hours for recovery to arrive because of RAC’s repeated errors and failure to address the situation appropriately. My father was not only stranded for over 9 hours but was also left out in the freezing cold with no food, heating or water! After such a terrible experience I would strongly advise against using RAC services.