Pleased to say have received a great service from RAC breakdown when needed help especially from the mobile patrol/mechanics. Customer Service on the other hand are a different kettle of fish entirely and absolutely appalling. Worse of all as a department they: 1) Don't answer their phones 2) Don't reply to emails 3) Don't respond to correspondence. Consequently submitting (or even trying) is futile. The RAC website is full of the usual hype and bull about being 'caring' and 'delivering a great service'. What utter rubbish. It smacks to me of a department under staffed and under resourced and simply can't cope. Address these issues RAC and sort yourselves out. The alternative is to haemorrhage customers. And I feel sad to say this having been a loyal member for over 30 years.