They really aren't the business they used to be. Been a customer for 12 years. First attempt at home start call +3 hours - had to call to cancel it as I needed to go out. Relogged it - now waiting 3 hours. It seems if you log an issue using the web you are pushed to the back of the queue. Every 30 mins a text to say sorry but we cant attend. They clearly need more engineers in the field but use the excuse of weather and traffic. I won't be renewing...
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