Been with them for a few years but wasn't happy with their service. Ive waited over 4 hours (then cancelled)for recovery cause they were busy, poor communication, had to ring them as they never called us when they were over 1 hour late. Eventually cancelled them when our local mechanic helped us out and got the car going. Another time, again waited hours for him to drive past us several times (big car, broken down in a cycle lane, couldn't miss us!). Decided to cancel cover at renewal, they took payment from my debit card so I couldn't stop payment. As payment was still pending I rang them for them to charge me £26 to cancel! Disgusted!!!