Switch to the AA and don't waste your time reading the below 5 Hours of waiting and still no recovery!!! Where do i start with this! Called RAC at 4pm to report one of our vans on a fleet policy had broken down. Was told 2-3 hours which seemed on the fringe of an unreasonable response time but accepted when you don't have much choice. Several automated text messages which basically only communicated that the breakdown was still live and they were trying to figure out what to do about it. computer says no situation i reckon 3 Hours later i called RAC for an update and was told it had been passed on to a 3rd party to recover and would be another 45minutes. An hour later i was called by the third party who informed me it would be another hour at least and they had details of a completely differnent vehicle that is on another policy unrelated to the business fleet policy. In the end i gave up, abadoned the vehicle and shelved my pain for another day. The frustrating part about it is that when calling RAC i was passed via several departments all which could not read each others notes. Very Very frustrating experience. My advice would be to Use the AA. Never had any long wait times. Always good comm's too. Only reason i switched to the RAC was because of a discount offered via a 3rd party but boy do i regret this now! RAC should be paying customers to join not the other way around.