Appalling lack of service from RAC Breakdown (July 2021) - had to phone 5 times when I broke down on a motorway in a dangerous vulnerable position on a very hot day (no water) and was told conflicting information and lied to on eta (supposed to be 'priority', but kept being downgraded). Took a long time for calls to be answered & spoken to by one particular operative in a derogatory manner, he made me feel more vulnerable, stressed and anxious whilst waiting for help. Over 3 hours wait to the point I cancelled and got alternative help as every time I rang the time of arrival got longer. To add insult to injury, I was charged an admin fee of £66 for cancelling my membership due to the lies I was told, how I was spoken to and when I really needed help I didn't receive it. I complained to the CEO, customer services responded but absolutely no resolution as they don't give a damn about their customers, still charged the admin fee. I wouldn't trust RAC at all and will go to another breakdown company who are respectful, reliable and can offer a proper service I pay for every year. If I could give no stars to RAC on this rating I would.