Awful. Automatic sign-up to renewal with NO way to cancel online. Apparently the only option is you have to phone them to cancel something you are automatically signed up to renew. Try calling the RAC and having the time and patience to wait over 45 minutes for them to answer the call without hanging up. Then you are left with no option to cancel your policy. Absolutely disgusting in this day and age. How is that geared around Treating Customers Fairly. RAC for the motorist? RAC for filling their bank account and making it exceptionally difficult to cancel a policy. Then there's the fun of raising a complaint and having to dance around with them endlessly. Final option now to raise a formal complaint with the FCA regarding their appalling tactics.