Horrendous service is an understatement. The drivers have no clue what they are doing and we have had to call technicians out multiple times with all of them having different conclusions and none of them being correct. The people on the phone service are incredibly rude and unhelpful. On one instance I called regarding a breakdown the day after a RAC technician worked on our car, I was handed to 4 different colleagues within 10 minutes with no explanation and no handover between them. Please do not go for cover with RAC.
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