Failed at every turn. I broke down at around 3pm on Friday the 30th of July. I waited 3 hours for the RAC van which could not tow my car as it was too low. The patrolman said that when my car is collected, it would be taken to a workshop which he recommended immediately who were staying late to receive my car. I then waited a further 3 hours for my car to be put onto a flatbed only to be told the car was now being taken back to their depot, and unloaded, reloaded onto another truck and taken to the workshop in the morning! This additional delay in getting the car to the workshop added a further day lost for our holiday! I was told by phone (when the patrolman was on site) that a courtesy car had been booked for the following day and would be with me by 12. I was even told the exact make and model of the car that was meant to be arriving. We were finally able to relax thinking that the RAC finally got their act together and sorted things. I was wrong. The following day by 11 nothing had arrived and I was getting nervous and called the RAC to be told the courtesy car was "on the way". By 1pm the car had still not arrived, so I called again only to be told the car had not been booked out and nothing was happening until Monday. All I was offered was £35 for a hire car that I then had to source myself. At this point it was 2pm on a Saturday. Every hire company was closed. I was in the middle of Wales at an Airbnb with no neighbours for at least 10 miles. My Airbnb ran out that evening and someone else had rented it for the next few days so I could not continue to stay there. The RAC had left me in the middle of Wales with no accommodation or transport despite my continued membership being "premier rescue" that should include both transport AND accommodation. This is an absolute disgrace. I really can't believe how bad the situation had become. I think this was the first time I have had to use my RAC membership and the one time I do they cannot uphold a single promise or a single service that I have paid for during my entire membership. I and my wife frantically began calling every company in the area in the hopes that, although they stated "closed", may still be open late. We managed to get in contact with the owner of a small private company who, upon hearing our story, returned to work to rent a car out to us. There was one problem. The rental company was an hour away. We had to HITCHHIKE to the town the company was in, in order to collect the car. THE RAC HAD US HITCHHIKE TO OBTAIN TRANSPORT WE ORGANISED OURSELVES. FINALLY! We had an old 2004 Skoda that just about ran... but we had no choice. Thanks RAC... This is not the end of the story! Monday arrives. To rub salt in the wound the rental company that the RAC use calls to tell me they have a rental car for us. WHAT USE IS THIS NOW?! Tuesday arrives. I visit the garage to find my car wheel has been damage at some point during loading/unloading of my car by the company the RAC used to collect/deliver my car. it's been almost 6 weeks since my complaint with no response at all.