Recently I broke down on M1 and was able to get off the motorway and found a lay-by. I was able to report this to RAC via their website (much faster than ringing- there was no answer). I received regular text updates which I found helpful and reassuring. Firstly, I would like to say thank you to Cory who did a fantastic job and provided polite and warm customer experience. Unfortunately Cory was not able to fix my car as the problem was more serious. Cory then communicated with other services to get me towed as my car was too heavy for his van. Then, Marcus came and loaded the car (which was difficult) and took me home. Marcus was warm and professional and did an exceptional job! I then received a text with phone number where I could organise the rest of my journey. Again, fantastic and helpful lady on the other side of the phone arranged the rest of my journey for me, which made me feel supported and reassured I will get where I wanted to go. I was very happy with the whole service. The only down side was the whole experience (car check +towing home) took just over 6 hours. I will remain with RAC for the rest of my driving days :)