My car broke down at 1730, called the RAC at 1745 and was advised I’d have a two hour wait for assistance. After three hours passed, I called back as I’d received lots of texts saying there would be an update in 30 mins (but no actual update). On calling, I was told that it was actually a five hour wait from my initial call, not two hours. The call taker said he’d flag my situation to a supervisor and It would be reviewed in 45 mins. Over an hour later, I received a text saying my breakdown had been passed to a priority team. At 2300 (5 hours since my initial call) I called back and was told that my breakdown hadn’t been allocated yet and that I’d have to wait. I explained I needed to get home and would be booking a taxi. I’ve now arranged for an RAC recovery driver to meet me at my car today, so we’ll see if they appear. This is the first time I’ve called the RAC and I’m not impressed at all. I’ll be rejoining the AA.