Absolutely shocking experience for a massive uk wide company the service was dreadful. We told them on the phone car is not drive able 2 hours later a van comes says he can’t take us wait another 2 hours it’s now 2am on Sunday this recovery agent they hired nearly ripped the bumper off after trying to winch an automatic car while in park. Luckily I stopped him and noticed and said it’s an auto you need to put in neutral.. then finally on route he says oh we are doing a relay another lorry will meet you at the services and take you the rest of the way now 4am no 3rd lorry in sight he leaves unloads us off it’s freezing no power he services are shut we we are left stranded at the services on the M3 and rac say we forgot To send someone and will send some one now 4 hours later ... after several calls finally another recovery agent arrives at 8.30 am We finally get home after 10.30 am after paying extra 300 to get home through them instead of getting a taxi. 13 hours to get home from somewhere 1hr and 40 mins away. Was late for work with no sleep. Utter joke and will be finding alternative methods next time. I will also be writing a formal complaint do not waste your time unless u live in a 10 mile radius they can’t help you.