Worst breakdown recovery service EVER
used RAC breakdown recovery scheme which I pay into via a scheme at my job.
Car wouldn’t start and was told by the technician that I needed a new battery. Was also told everything else was working fine on the car. Paid £140 for a new battery. Hours later the same day the electrics went haywire resulting in the car no longer starting. It required another RAC call out and I was told the battery was ok and the car was ok but the two together did not work. The technician did not know what the issue was and fitted 2 further batteries to try resolve the issue. The car was a non starter and had to be uplifted to a local garage. They also were unsure as to the issue and suspected could be BCM failure. I was advised to speak to Vauxhall dealership / repair direct who advised they would need to assess it. Paid a further £216 to have it uplifted to their garage and after they examined the vehicle, they confirmed the RAC had fitted the wrong battery. (Not BCM FAILURE)
Once the new CORRECT battery was inserted the car started fine and drove.
I was furious I have had 2 WEEKS with NO car and a list of extra costs. I complained to RAC to be told they closed my complaint without asking for any reports from Vauxhall.
I replied with the reports and costs and also an image of the INCORRECT battery which was now sat in my living room. !!!
I was told it was UNFORTUNATE that my car had electrical issues which coincided with the battery failure. They would not accept the report form Vauxhall and told me they would not reimburse me for the battery or any other costs!!! And they would not be writing back..
Disgusting service from the customer team. Very unhappy and will be taking this further.