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Raymond Barton
I broke down on a Wednesday evening in Cornwall, They looked at the car on Thursday and was told not to use it they agreed to relay me home to Ashford Kent. Apparently I could not be relayed home because of Covid so the Company that picked up my car said it would be 5 to 7 days before they would relay it home so was left stranded without car and no way of getting home. They were useless, they booked a taxi to pick up a hire car in Truro when we got there the place was closed. No help what so ever even after many phone calls. In the end I paid for a train home and put in a claim so far not a word from the RAC. This is far from the whole story. It was the most stressful day and worst day of my entire life and I am 72. This is the worst company I have had to deal with in my life and the story is not yet finished. The only thing I will say is the Taxi company AtoB of Truro were wonderfull they stayed with me driving us around until I got the train at Truro at 5pm. Thanks also goes to Sage who helped me get my car back for repair to Canterbury in time.
3 years ago
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RAC has a 1.4 average rating from 3,038 reviews