Our key broke in the ignition lock. Emailed rac, and received a phone call within 30mins to say driver will be with you in next 15 mins. He turns up and within a min removes the broken section and leaves. Perfect service, couldn't be happier. Then following day I receive an invoice for £114.88 because it was a 'driver induced fault'. I would not mind if they told us during the phone call it may be chargeable or even if the engineer said it maybe. But not even get an authorisation prior to going ahead with the work is the work one would expect from back street garages. Will see if they issue a credit or will go elsewhere.