Told them about my breakdown and what was needed to get my motorbike back on the road (M6 bolt). Told me it would be up to 2 hours and they'd update me by text. Got a single text confirming the delay then nothing else. After 2 hours phoned them again whereupon I was told it would be another 90 minutes. I then cancelled the call out called my son in law who arrived an hour later and 10 minutes after that I was on my way again. Utterly hopeless.
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