AVOID THIS COMPANY! they do not care wether you are vulnerable or disabled they have you waiting hours whilst telling you its going to be another half an hour when infact they aren't on their way to you at all! They make you miss important appointments whilst waiting for them, go with AA!!!! I cannot stress enough how bad this company is. You go through their investigations to be offered a petty amount of money for your inconvenience of them putting the phone down on you! Disgusting service