My son and daughter in law waited 6 hours after their car broke down, my daughter in law was on her way to the hospital to pick my son up after having surgery when the car broke down when phoning them she stated what happened and my son had just came out of surgery and they told her to take care and they we be there when they can 6 hours later they sent a van and the driver said I can’t fix that you will have to wait for a tow truck,all in all 9 hours they waited in Chelmsford city Essex which isn’t in the middle of no where so surely they should have some tow trucks at hand , they are quick enough to take your money I will never be using the RAC again.