My daughter called RAC with a breakdown (flat battery) at 10:18 this morning. She was told it would be up to 4 hours for an operator to arrive. After 4 hours no show she contacted the RAC to be fobbed off with 'escalation'. At 16:00 hours when she called the operator HUNG UP ON HER. it is 19:10 and she STILL HAS NO ETA....9 hours with a broken down car in temps of zero degrees. I contacted the ARC and they told me a 'MANAGER' would get straight back to me. That was 1 hour ago. Appalling service to a member of 41+ years. Anyone know the contact number for GREEN FLAG or THE AA??