Called today. 75 miles from home. Was told 3 to 4 hour wait. I ended up paying a local garage to get my car started. Last time I called RAC for a breakdown was in 2007. Waited over 5 hours from midnight before a friend came and rescued me. We had two young children in the car today and little way of keeping warm. I don't know how these manage to win awards. Twice I've need them and twice they've failed me. I'll be going elsewhere with my money from now on.