4 hours in a freezing cold car, flat battery (that's all, 2 minute job). Text updates every 30 minutes to say "we're busy, we'll keep you updated". Phoned them after the 7th or 8th noncommittal text to be told "we're really busy, no idea when someone will get there". Took my battery off, taxi home, battery on charge and I'll get a taxi back tomorrow to put it back on. Last time I ever give the rac any money for their substandard not fit for purpose "service". AVOID
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