We were on holiday in swansea visiting family when our car broke down on Friday 😟 luckily we had rac, we contacted them and they were very busy but took approx 4 hours to get to us, we wasn't stuck on a roadside we were in a family members home as car broke down outside there luckily so can only say what we experienced. So Jordan arrived, lovely guy he had just moved back to swansea from Tenby really tried to get the car going was extremely friendly and went out of his way to get it working sadly to no avail, had to go to garage as starter motor had gone. All in all our first encounter using rac was a good one, they kept you informed at all times how long they were going to be and they try there best to get you going. I would recommend them .