awful service, i've been calling since Monday and no one seems to know how to send out help. everytime I call they say they're actioning it and hours go by, lie after lie, i call back to be told that it's not been actioned. on hold again for the 6th time today. car broke down 4 days ago. it's more traumatic having to deal with RAC than when I initially broke down and was told I'd be left stranded in my car for 13 hours, until 5am in the freezing cold (police had to move my car eventually after already freezing in the cold car for over 3 hours, RAC initially told me 90 mins wait time)