I broke down on the M25 at 17.30 on Thursday evening - at 20.00 they turned up after saying that they would be with me at 19.00. The mechanic said could not repair at roadside would have to get tow truck. It arrived at 22.00 and picked up the car and I told I was being taken to a service station where another was truck would be waiting to take me on to Ipswich. At 22.30 got dumped at a filling station. Tow truck finally turned up at 08.45 - dropped off in Ipswich at 12.00. Lots of lies told tow truck would be with me in 180mins than 270mins . This is terrible service that is far away from what the RAC advertise. The government ombudsman should look into the service and quality of this once proud company that has now gone to the dogs.