Never mind appalling service, I experienced no service at all! I am a lone worker, female aged 66. I was stranded on a remote country road in Wales at 9pm in the dark. When I rang for assistance I was told (twice) that they could not process my request for assistance as I had to go through my insurance company. They then transferred me to Aviva, with whom I am not insured. Who on earth claims for 2 flat tyres on insurance? I am appalled that they thought it was alright to leave a vulnerable woman in the dark in a remote area to fend for herself. I paid for what I thought was roadside assistance and protection-not forthcoming! Do not use them, they simply don’t care. I have now changed my breakdown cover.