I would really like to thank the call handler who took my call last night.I have RAC breakdown cover as part of my insurance policy.I have never had to use it before but last night has been the exception.I was a bit anxious and initially couldn't identify by name the road my car was on but the handler was patient and understanding while he searched the map.He informed me of expected delays to my car being collected and unfortunately for him he may have heard how bad the rest of my week had been (sorry 🙂 ) but at all stages he was kind and patient. The actual company who collected my vehicle contacted me quicker than expected.They arrived at the approximate time they had estimated.They also did any amazing job.I can't thank you all enough.Great service.