Having been a customer for many years I am upset to report that this the 3rd time we have unfortunately had to call the RAC, first time 2 range rovers caused a bow wave in a flood as we were driving slowly in very bad weather but it did knock out out electrics, to be fair the RAC came fairly quick but said it was intentional flood damage so wouldn’t take us home and left us stranded in Gloucester Christmas Eve Eve, next one was run flat with a puncture could not help us either, tonight the pinnacle my husband 6 hours in and still waiting for a breakdown truck as the electrics have gone on the vehicle, our cars are well maintained and fairly new, we have dealt with the 25% increase in the fees, I have been on hold for 25 minutes tonight trying to get an answer as for the past 2 hours you have been 45 minutes away, he is still waiting, maybe you should value your long standing customers just because he manages to limp into a services does not mean he is not a priority!