Omg, where do I start. The RAC tell outright lies to their customers. The steering went yesterday on my car a guy came after 3 hours and said the car needed recovering. He said it was booked for 10am today as they were busy. I agreed to this as it was Sunday and the garage was closed anyhow. I had someone go to my car to meet the recovery man for 10am but nobody turned up. I rang and they said it was booked for 10.45, still nobody came I rang again and they said the recovery truck that was allocated was 30-40 mins away, still nobody turned up. My car was then abandoned by the friend who had things to do and left my key in sun visor. I rang again and they said that it was allocated for 3pm but again nobody turned up so I rang again and it was escalated to a manager who would call me back within the hour but they didn't. I rang again and was told it would be escalated again but I said I didn't believe the lies I kept being told. I was then given another time of 40 minutes which was reflected on the app. I really thought they might come this time but this was cancelled within 5 minutes. I tried to ring again but the office was closed. I checked on the app but there was no update and no way to chat or get in touch other than by reporting a new break down. I had to get my daughter to give me a lift as I was now unsure whether my car had been recovered, it hadn't and this was a 1 hour round trip to check. I was resigned to having to wait until the office was reopen tomorrow. Then at 11.45pm I got a call saying the recovery truck was 2 minutes away and that I had to be there to escort it to the garage. Another drive across and return home by 12.45am 3 weeks ago I was towing my caravan as a single woman with 2 daughters and the dog and black smoke was coming out of the car that smelt like burning and the oil light came on. Rather than risk going on the motorway I drove back to the garage that I had just passed and rang the RAC who advised not to drive it. I was given a 2 hour window. When that was up I refreshed the app hoping it would sat someone was close but it added another 3 hours. We waited again but that then won't up to 10pm. We ended up waiting 9hours and nobody came. I had no choice but to add oil and risk the drive home as it was now past 10pm. Let down severely twice now and won't be renewing