Coming here to ensure other potential customers go elsewhere. Had the unfortunate situation of needing their services twice in the last year. Both times we were left waiting for an exceedingly long time. First one was a breakdown at night that took over 6 hours to be recovered, despite having blue badge passengers on board. Second time was when a 5 month old baby got accidentially locked in the car. Despite being the highest priority the patrol was over 90 minutes and in the end we got a spare key driven 25 miles to us in a faster time. Having been a long time member I think I will be looking elsewhere when it comes to renewal. Absolutely appauled with the lack of service and customer care! Their tendancy to only respond to 5 star reviews on trustpilot speaks volumes!