Stranded in the rain on a dark motorway for 4 hours between 10.30pm - 2.30am. Highway Maintenance had to intervene and call RAC to speed it up, due to constantly moving ETA and our dangerous location. 'Trusted partner' then finally arrived only to dump us 2 miles down the road at a service station. No checks on what could be wrong with the car as the 'trusted partner' only did recovery. Had to ring again, as we were still more than 50 miles from home with no solution. New ETA - 3 hrs, later changed to 5 hrs and then another update saying no availability so 'trusted partner' was coming again. Pointless, as they did exactly nothing to diagnose the problem a few hrs earlier. Could not deal with it so we arranged a recovery from elsewhere. Complete waste of money. Shocking service. Will never buy their cover again.