My friend & her family broke down yesterday at 14.50pm. Was told it would be 11pm before someone would get out to her. She had an 8 year old & a vulnerable teen with learning disabilities as well as 2 older children plus 3 large dogs. A family friend made 2 trips to get her, the kids & dogs home. Her husband stayed with the car & finally arrived home at 5am this morning!! 14HOURS AFTER BREAKING DOWN & CALLING OUT RAC!!! IS THIS A JOKE??? I’m with RAC but will be hanging to another company now. Price goes up every year, yet I’ve never had a call out & after my friends experience , I hope I never do!!