RAC took money from my account after opting out last year, and I got an email telling me they would be taking £55.99 from my account, I called them again to tell them not to take anything out of my account and that I wanted to be rid of RAC, the employee on the phone was rude and kept trying to barter to keep me on, he hung up on me and guess what - no email to confirm i have opted out. Scam company keep away.